HOW TO BUY THINGS ON PACIFICMALL 

HOW TO SHOP ?
​Shopping from us is easy!

  • Select the product you would like to buy - Take note of the name and product code  (e.g. PM001)
  • Just hit "Buy Now"  or  "Chat"  button,  hovering on the bottom right of the screen
  • Fill in the required details
  • You have now placed your order and the next available Sales Rep will attend to you via the same chat window. 
  • Just follow what the Sales Rep instructs you to do and you're on your way to confirming your delivery.
  • Once payments have been made and confirmed, you will be made aware by the Sales Rep and your order is complete. 
  • Your product would be delivered to you on your specific delivery day or ready for pickup from the store specified by sales rep. 
  • You can track the progress of your order by clicking the "Contact us" page and sending us your "Order Code"  +  the word  "TRACK". 
  • You are requested to sign the receiving form and make any payments( if Cash on Delivery payment selected). 
  • You will then be contacted by the Sales rep to check your level of satisfaction with our service.
  • Any cancellations for orders should be made a day prior to delivery day to avoid penalty fees. 
Happy shopping.
how can i track my order?
You can track the progress of your order by clicking the "Contact Us" Page and send us a request with your "Order Number" and the word "TRACK". We will send you the progress level via the provided Email or phone contact. Please note that due to high tracking load request, your reply may take a while. 
Returns and cancellations  ? 
When your products are delivered to you or when you sign your receiving form, you are requested to check your product and notify immediately if it is damaged, not working, not the right thing or is open so that it can be returned back to us immediately and we can replace with another. We might not be able to replace the product if you inform us later after signing the receiving form. 

Please note that the product page will mention the warranty and guarantee provided for that product by the seller and would apply after signing the receiving form once you are satisfied with the delivery of the item. 

Products sold by Pacific Mall as a seller can be returned after signing the receiving form within a day. However, There are a few cases where we cannot support returns. They are:
  • When product is damaged because of use or when product is not in the same condition as you received it
  • When any consumable item has been used or installed
  • When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories
  • When non-returnable items are involved such as innerwear. lingerie etc.
  • When items are tampered with or have missing serial numbers
Please note that only certain items can be returned or exchanged. For more information, check the seller’s return policy on the product page. 
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Question 3
Answer to question 3
what are the payment options? 
  • What is Cash on Delivery?
With Cash on Delivery (CoD), you can pay for your order in cash when it is actually being delivered.
You can also pay with your Credit or Debit card if the courier person is carrying a card machine. (Not available for now)
  • How can I pay for an order?
You can choose to pay for an order with any of the below methods:
  • Cash on Delivery  
  • Net Banking
  • Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in Fiji and 21 other countries
  • Pacific Mall Gift Cards
  • Debit  cards
  • Direct bank deposits
  • Vodafone M-Paisa
  • TMO - Post Office
  • Western Union Money transfer 
  • SMS banking

What is Cash on Delivery ? 

If you are not comfortable making an online payment on Pacific Mall, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. The maximum order value for a Cash on Delivery (C-o-D) payment is FJD$500. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Fijian Dollars Accepted.  All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery. When prompted to choose a payment option, select "Pay By Cash on Delivery".  Once verified and confirmed, your order will be processed for delivery in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.


While shopping ? 
  • Why do I see different prices for the same product?
You could see different prices for the same product, as it could be listed by many Sellers.
  • Can I order a product that is 'Out of Stock' or ‘Temporarily Unavailable’?
Unfortunately, products listed as 'Out of Stock' or ‘Temporarily Unavailable’ are not available for sale. 

Can i have my purchase gift wrapped? 

1. Giftwrap option is only available for items listed by select sellers
2. Giftwrap is chargeable @FJD$3/- per order
3. Cash-on-Delivery orders can be gift wrapped 
4. Larger items such as televisions & refrigerators cannot be gift wrapped

Any hidden charges ? 
There are NO hidden charges when you make a purchase on Pacific Mall. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the Location and type. 


Delivery?
  • Why can’t I see Same-day  Guarantee delivery options for the product?
These options may not be available for all products. Availability also depends on: 
  • Location
  • Type of product &
  • Order cut-off time
  • What are the different delivery options available on PacificMall?
We have many delivery options for your needs.
1. Standard delivery charges  - Are calculated based on your location and you would be informed by the Sales Rep while making your purchase. The standard delivery days are : Wednesday, Saturday and Sunday. (Cheapest option)
2. In-a-day Guarantee delivery - Guaranteed delivery by the next business day or your money back - Extra Charges apply based on location. 
3. Same-day Guarantee delivery -  Guaranteed delivery on the same day (for orders placed by 12 PM) or your money back- Extra Charges apply based on location
  • Is Same-day/In-a-day Guarantee Delivery available for all products?
Same-day Guarantee/In-a-day Guarantee Delivery options are only available for certain products. 
Check the product page to see if faster delivery options are available for the product.

Do we deliver internationally ? 
As of now, we doesn't deliver items internationally. 
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in Fiji and 21 other countries, but please ensure the delivery address is in Fiji. 

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What is pacific mall first membership ?

  • How can I subscribe to Pacific Mall First?
Click the "BUY NOW" button hovering on the bottom right of the screen. 
Enter the details required and in the Product name or id space enter " PACIFIC MALL FIRST" 
Follow the instructions of the Sales Rep after entering the details & enjoy your PacificMall First benefits!
  • How can I pay for a Pacific Mall First subscription?
You can use Net Banking, Credit or Debit card, M-paisa, SMS banking, Direct Bank deposit or via TMO services to pay for your Pacific Mall First subscription.
However, Cash-on-Delivery, Gift Cards or Wallet cannot be used to buy a Pacific Mall First subscription.
  • As a shopper, what does 'Pacific Mall First' mean for me?
Pacific Mall First is our fulfillment service for Sellers. Products sourced from Sellers are quality checked, stocked and shipped by us. As a shopper, you are thus assured of product quality, faster delivery & hassle-free returns.
More discounts on prices and discount or free delivery options would be available. 
When you see the 'Pacific Mall First' badge, you know you can buy the product  with complete confidence.

Now available for FJD$40 per year. 

 
What is a Product review ? 
  • What's not allowed in product reviews?
Customer reviews should be relevant to the product in question. The product review section on PacificMall is for you to share your opinion on the product, and for other customers to research better. PacificMall  reserves the right to remove reviews that include any of the following:
  • Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product)
  • Service feedback, including availability, order or payment related queries (Please use the Contact Us form for the same)
  • HTML embedded in text references to other retailers
  • Pricing related comments
  • Personal information (Phone numbers, postal address, email address and others)
  • Profane comments
  • Inflammatory comments
  • Copyrighted comments
  • Plagiarized content (Any content found elsewhere on the internet, even if you're the original author)
  • Promotional content
  • Reviews by or on behalf of a person or company with a financial interest in the product or a competitors product (Reviews by authors, artists, publishers manufacturers without disclosure)
  • Reviews written for any form of compensation
  • Reviews given using fake ids, irrelevant user email ids
  • Asking for helpful votes
  • Review in any language other than English (Unless there is a clear connection to the product, like a regional book or a regional music album)
  • Feedback about errors in the product description
  • What can I write in product reviews?
Customer reviews should be relevant to the product in question. The product review section on PacificMall is for you to share your opinion on the product & for other shoppers to research better.
  • Are there any guidelines for writing product reviews?
Product reviews on PacificMall are a great way to help other customers decide what to buy & what to avoid. Here are some tips to writing great product reviews:
Have you used this product
It's always better to review a product you have personally experienced.
Educate your readers
Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.
Be yourself, be informative
Let your personality shine through, but it's equally important to provide facts to back up your opinion.
Get your facts right!
Nothing is worse than inaccurate information. If you're not really sure, research always helps.
Stay concise
Be creative but also remember to stay on topic. A catchy title will always get attention!
Easy to read, easy on the eyes
A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.
Security and privacy ?
  • If I have found a security Bug/Vulnerability/Issue what should I do?
We take security very seriously at PacificMall. If you’re a tech guru & you have found an issue which has a real world impact, you can report it to us via contact us page with the below details:
  • Steps to reproduce the bug/issue
  • Your web browser/mobile browser’s name and version
  • Screenshot/screencast (if any)
  • How do I report a listing infringement?
If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details and email us. 
  • Identification or description of the copyrighted work/ trademark that has been infringed.
  • Clear identification or description of where the material that you claim is infringing is located on PacificMall  with adequate particulars.
  • Product ID / website links of infringing products (in case of copyright infringement).  PacificMall is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time.
  • Your address, telephone number, and email address.
  • A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law.
  • A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf Brand Name (in case of Trademark infringement)
  • Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)
 
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Warranty 
  • What is the warranty for the replacement I got? Will it be the same as the initial product?
Yes, the warranty for your replacement will be the same as your initial product.
  • I see that the warranty terms for my product have changed on  PacificMall from when I bought the product. Will this affect my warranty?
No. The warranty terms for your product will be the same as when you got the product & will not affect your warranty in any way.
  • What should I do if there is a difference in the warranty mentioned on PacificMall & the physical warranty card I got?
Please contact us via "Contact Us" Page so that we can look into this.
Gift Cards ? 
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  • What can I buy using the Gift Card & where?
Gift Cards can only be used to buy products listed by  PacificMall.
  • Can I buy another Gift Card with the GIft Card I have?
No, a Gift Card cannot be used to buy another Gift Card.
Pick up stores ? 
  • What is a pickup store?
With our self-pickup stores, you can now walk into a select partner store & collect your order at your own convenience.
No more missed deliveries as packages wait for you and you can take them when you want.
  • Will my shipment be safe at the pickup store?
Rest assured, your shipment is safe with our trusted partners at all pickup stores.
  • Why is self pickup option better than having the package sent directly to me?
With the self pickup option, you don't have to wait around at home or leave in-between your meetings for your packages. We'll have the package waiting at your nearest pick-up store and you can grab it on your way home. Don't get those dreaded failed delivery notices ever again!